2. Your Privacy Rights From January 1, 2004, all organizations engaged in commercial activities must comply with the PI Protection and Electronic Documents Act and the Canadian Standards Association Model Code for the Protection of PI which it incorporates. These obligations extend to ChuckChakrapani.com. The Act gives you rights concerning the privacy of your PI.
ChuckChakrapani.com is responsible for the PI we collect and hold. To ensure this accountability, we have developed this policy, and trained our support staff about our policies and practices.
3. What PI do we collect? PI is any information that identifies you, or by which your identity could be deduced. If we did not collect and use your PI we could not provide you with our services.
PI that we collect includes, but is not necessarily limited to, the following:
- your name, address, and telephone and/or cell phone numbers;
- your e-mail address;
4. How do we collect your PI? We collect information only by lawful and fair means and not in an unreasonably intrusive way. Wherever possible we collect your PI directly from you via email, or online forms.
5. Consent In most cases, we shall ask you to specifically consent, if we collect, use, or disclose your PI. Normally, we ask for your consent in writing but in some circumstances, we may accept your oral consent. Sometimes, your consent may be implied through your conduct with us, for example when you provide us with PI when completing online forms.
6. Use of Your Information We use your PI to provide our services to you. We also may use it for marketing activities such as notification of up-coming events, courses, seminars, conferences, etc. If you tell us that you no longer wish to receive information about our services, seminars or about new developments in the law, we will not send any further material.
ChuckChakrapani.com does not disclose your PI to any third party, to enable them to market their products and services. For example, we do not provide our client mailing lists to other organizations or businesses.
7. Disclosure of your PI Under certain circumstances, ChuckChakrapani.com will disclose your PI:
- when we are required or authorized by law to do so, for example, if a court issues a subpoena;
- when you have consented to the disclosure;
- if the information is already publicly known.
In these instances we will only disclose such PI as is required in the circumstances.
10. Updating Your Information Since we use your PI to provide our services to you, it is important that the information be accurate and up-to-date.
11. Is My PI Secure? ChuckChakrapani.com takes all reasonable precautions to ensure that your PI is kept safe from loss, unauthorized access, modification or disclosure. Among the steps taken to protect your information are:
- premises security;
- employee training in the storage, safe guarding and use of PI;
- restricted file access to PI;
- deploying technological safeguards such as security software and firewalls to prevent hacking or unauthorized computer access; and
- internal password and security policies.
12. Access to Your PI You may ask for access to any PI we hold about you.
Summary information is available on request. More detailed requests which require archive or other retrieval costs may be subject to a reasonable fee.
We also reserve the right to confirm the identity of the person seeking access to PI before complying with any access requests. Please submit your access request in writing or e-mail to our privacy officer as identified in paragraph 18.
13. Correcting Errors If ChuckChakrapani.com holds information about you and you can establish that it is not accurate, complete and up-to-date, and we will take reasonable steps to correct it.
14. Can I be Denied Access to My PI? In most cases you will have access to the PI we store about you. However, there may be rare occasions when your rights to access your PI are denied, for example the PIPEDA indicates that:
- your rights to access your PI are not absolute;
- denial of access is required or authorized by law;
- when granting you access would have an unreasonable impact on other people's privacy;
- when to do so would prejudice negotiations with you;
- to protect ChuckChakrapani.com's rights and property; or
- where the request is frivolous or vexatious.
If we deny your request for access to, or refuse a request to correct information, we will endeavor to explain why.
15. Can I request anonymity Whenever it is legal and practicable, we may offer the opportunity to deal with general inquiries without providing your name (for example, by accessing general information on our website).
16. Communicating with Us By E-Mail and/or Fax You should be aware that e-mail and fax are not a 100% secure medium, and you should be aware of this when contacting us to send personal or confidential information or requesting us to respond to you by e-mail.
18. Requests for Information Access and/or Corrections If you have any questions, or wish to access your PI, please write to us at:
Tel: 416.979.5000 ext. 4569
If you are not satisfied with our response, the Privacy Commissioner of Canada can be reached at:
112 Kent Street Ottawa Ontario, K1A 1H3 1-800-282-1376.
We may seek external advice, where appropriate, before providing a final response to individual complaints.
On our website, like most other commercial websites, we may monitor traffic patterns, site usage and related site information in order to optimize our web service. We may provide aggregated information to third parties, but these statistics do not include any identifiable PI.